Terms of Service
Who supplies the service
FATELIT is operated by Catjam Film Fund PTE. LTD., UEN 202416092R, at 150 BEACH ROAD #28-05 GATEWAY WEST, SINGAPORE (189720). We supply the services in your order and remain your contact for delivery, billing and complaints, including where an independent reader helps fulfil the order. Contact: contact@fatelit.com.
Age, accounts and acceptance
You must be at least 18 to register or order. Actively accept the Terms and acknowledge the Privacy Policy; neither box is preselected. This does not authorize payment, automatic renewal or marketing. Keep your email and password secure and report suspected unauthorized use. We assess disputed account activity fairly; you are not automatically liable for activity caused by our security failure. Age acknowledgement is not identity verification.
What you are buying
Free basic readings have limited scope and are not saved as paid account reports. Paid AI reports are generated from the available calculation and submitted details, can contain errors, and do not include personal reader review unless expressly stated. Advanced functions, input requirements and calculation limitations are identified in the service description. Payment does not make unavailable functions available or guarantee that every method can be combined. Personal email guidance and live written consultations are separate services, not AI subscriptions.
Payment safety and supported markets
Only the payment methods enabled in the official checkout are accepted. Airwallex is the intended provider; displaying a provider or wallet name does not mean it is available or approved for this service. A browser return, screenshot or calendar selection is not proof of payment. Paid benefits are activated only after a verified provider confirmation linked to your order. Do not transfer funds to personal QR codes or private accounts presented outside the official checkout. We disclose the actual merchant/payee and provide an order confirmation in a form you can retain when checkout opens. Availability depends on local law and the approved service/payment scope; a translated page does not confirm permission to supply a service in every country. We may decline an unavailable order, without affecting rights arising from an existing paid order.
Price and order confirmation
Before payment, review the service, currency, total price including applicable mandatory charges, delivery method, timing and cancellation rules. A crossed-out subscription comparison is the sum of the same number of one-off AI reports at their current price, not a former subscription price; the annual email benefit is excluded from that comparison. CNY and USD are separately set prices, not a promised exchange rate. Your bank may apply its own currency conversion or fees. We do not add an optional service without your affirmative selection. A calendar selection is not a confirmed reservation: confirmed payment and an order or appointment confirmation are required. Closed checkout or preview controls do not charge you. If we cannot supply a paid order, we offer an agreed alternative or refund the undelivered service.
Personal email delivery
A reader writes the response personally. For a paid email consultation, including the annual-plan email benefit, we will reply within 24 hours after receipt of confirmed payment, your submitted question and all necessary details. This means 24 consecutive hours, not 24 business hours. If details are incomplete, we identify what is missing; the period starts when they are complete. If we miss the deadline, contact support for prompt fulfilment or a refund of the undelivered paid email service. For an undelivered included benefit, we offer an extension or replacement and preserve any remedies required by law. We will not silently extend a deadline or replace personal guidance with an AI response.
Live appointments and communication
Live consultations are written conversations at the confirmed appointment time; voice and video are not included unless the order says otherwise. Times are shown in your selected time zone and confirmations identify the UTC offset. Each appointment includes one hour of conversation with a reader. Each two-hour booking block reserves one position, with starts every 15 minutes through one hour before the block ends (for 11:00–13:00, the latest start is 12:00). The confirmed start and end are stated in your order. Customers need a confirmed paid consultation to send during their consultation window. Administrators and readers may use separate, unpaid internal conversations. Channel labels do not promise that every third-party messaging channel is available for every order.
Conduct, third-party data and confidentiality
Do not harass readers, submit unlawful content, seek unauthorized access or send another person’s details without their permission or another applicable lawful basis. Supply only necessary details; do not send identity documents, card credentials or passwords. You keep rights in your submitted material and grant us only the permission needed to process and deliver the requested service and administer it. Reports and original website content are licensed for personal use. Consultations are confidential subject to necessary support, security, dispute handling and legal disclosures described in the Privacy Policy; they do not create legal professional privilege.
Suspension, service changes and liability
We may restrict access for reasonably evidenced abuse, security threats or legal requirements, and explain the reason where lawful. Suspension does not automatically forfeit payment for undelivered services. We do not remove material purchased benefits without an agreed replacement or an appropriate refund. Interpretations are cultural perspectives, not guaranteed future events. We remain responsible for supplying the service described with reasonable care. No term excludes fraud, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded; any other limitation must be valid and reasonable under applicable law.
Policy versions and disputes
The version shown when you order applies to that order. Material future changes will be communicated and will not retrospectively remove paid benefits or accrued rights. New uses of personal data receive the notification or consent required by law. Send complaints to contact@fatelit.com; provide the order reference and issue so we can investigate. Singapore law governs these Terms and Singapore courts have non-exclusive jurisdiction. Applicable mandatory protections where you live, available consumer complaints and statutory remedies remain unaffected. We do not require you to waive those rights or use compulsory arbitration.
Privacy Policy
Optional birth profile and reader sharing
Account Settings lets you choose a nickname and, voluntarily, save gender, birth date, time (or an unknown-time flag), city, time zone and WGS84 coordinates solely to support readings and consultations. These fields are optional and are not used for advertising or unrelated profiling. On sign-in, your saved details prefill your own applicable reading forms. Please confirm them before generating a reading. Temporary form changes do not update the profile; the other person’s details in compatibility readings must be entered separately. Place-name searches are processed on FATELIT using a local GeoNames city dataset; search text is not sent to an external geocoding service. City results are approximate: zoom in and manually confirm the actual birth point. Search only for a city or region, without personal names or private addresses. Saving birth details requires a separate consent choice; sharing requires another unchecked-by-default choice. Only the assigned active reader can access shared birth details during a paid, active consultation window. They appear in a private reader panel, not as a message in the customer’s transcript. Other customers, unassigned readers and administrators merely holding an administrator role cannot access this birth profile through the settings or chat service. You can edit or clear your profile and stop sharing in Settings. Clearing stops future access; it does not erase details already written into consultation messages, existing generated reports, provider logs or backups before their applicable retention period. Access for necessary legal/security purposes may still be required under applicable law. Names are visible to your authorized conversation counterparts; staff may choose two names, customers one. Optional map loading connects directly to OpenStreetMap tile services, which receive IP/browser requests and viewed map areas, but not account identifiers, birth date or time. A city centre can be searched and confirmed without using the map. Confirming a place fills the birthplace, time-zone identifier and coordinates together; reopen the selector to change them. Coordinate/time-zone lookup uses locally hosted boundary data on FATELIT, without forwarding the chosen point to an external geocoding service or automatically saving it to your account. Charts apply daylight-saving rules for the birth date. Do not put your precise address, identifying personal information or confidential text on the map. No current-device geolocation is requested. Map use is subject to the provider’s privacy policy and may be unavailable in some networks.
Responsibility and privacy contact
Catjam Film Fund PTE. LTD. is responsible for personal data processed for FATELIT. Address privacy requests or complaints to our data-protection contact at contact@fatelit.com, with “Privacy / DPO” in the subject, or write to our registered address. Do not send identification documents unless we explain why a proportionate identity check is needed.
What we collect and why
We process email and display name to maintain accounts; necessary birth date, birth time, birth location/time zone, names, questions and relationship details to deliver a requested reading; paid reports, messages, appointments, orders and transaction references to fulfil services and handle disputes; policy acknowledgements, IP/device signals and security logs to protect accounts. Some questions may reveal sensitive health, belief or relationship information: avoid unnecessary sensitive details. Required form fields are identified; without necessary information we may not be able to provide that service.
AI, readers and authorized administrators
For an AI report, relevant submitted details and calculations are sent to the connected calculation or AI provider, including OpenAI where that route is used. Do not include information you do not want processed for that service. We do not use your submissions to train our own AI models; an AI provider may process or retain operational/security records under its own applicable terms. A reader receives only the information needed for your consultation. Authorized administrators can review customer accounts, consultation records, messages and paid report status when needed to manage delivery, support, abuse or disputes. Internal staff conversations are visible to their participants; they are not public customer conversations.
Providers and overseas processing
The connected services include Supabase for authentication and records, Sites/Cloudflare for hosting, Resend for transactional email, and Tencent Cloud CAPTCHA for bot protection. Tencent processes verification tickets, IP addresses and device/browser signals. If an alternative verification provider is enabled, its identity will be disclosed. The active checkout identifies its payment provider before authorization; Airwallex is the planned payment provider. Calculation, AI, email, hosting and payment providers may process data outside Singapore. Overseas processing requires safeguards providing protection comparable to the PDPA; we do not imply that all data stays in Singapore or that a provider contract alone proves compliance. Providers may keep necessary security or transaction records under their own policies.
Cookies, security and marketing choices
We use secure HttpOnly session cookies for login and browser storage for your language preference and a temporary same-site return destination after login. The destination contains no password or payment authorization and expires after 30 minutes. CAPTCHA and provider security functions may use necessary device signals or storage. Password hashing is handled by the authentication provider; our app does not save plaintext passwords. Marketing consent is separate from registration and can be withdrawn. We do not enable optional advertising or analytics tracking without the notices and choices required by applicable law. Blocking necessary cookies can prevent login.
Consent, other people and account records
We notify you of the purposes of collection and obtain consent or rely on another lawful basis where applicable. Your agreement is not blanket consent for unrelated processing. Do not submit someone else’s personal data without permission or another applicable lawful basis. The service is for users aged 18 or over. We record the policy version, acknowledgement time and age confirmation; these are not proof of identity or age. Free readings are not added to paid account report history, but necessary provider/security logs may still exist.
Chat recall and its limits
You can recall your latest own message within five minutes. The service replaces its displayed text with a recall notice and returns the original text to your composer for editing; sending again requires another action. Recall does not cancel an order, consultation or consent, and it is not an erasure request. A recipient may already have read, copied or captured the message; notifications, delivery records, logs and backups may persist under their applicable retention rules. Never rely on recall to retract highly sensitive information. For a personal-data deletion request, use the privacy contact.
Retention, deletion and security incidents
Paid reports remain available while the account and service are maintained; download important copies. We keep consultation messages for delivery, support and dispute handling and retain them only while those purposes or a legal/business need continue. Accounts and acknowledgement records are subject to the same purpose-based review. Financial/order records are generally kept for at least five years where Singapore tax law requires it; this does not mean every birth detail or message must be retained for five years. On closure or a valid deletion request, eligible data is deleted or de-identified, with necessary legal/dispute records restricted and explained. Backups and provider logs may expire separately. We apply reasonable security measures and assess incidents; we notify the PDPC and affected individuals when required by the PDPA.
Access, correction and withdrawal
Email contact@fatelit.com to request access, correction, withdrawal of consent or account closure/deletion. We may verify your identity proportionately and explain a lawful refusal or information that must be retained. Withdrawal may prevent further requested services; we explain the consequences before processing it. It is not an automatic cancellation of a paid subscription: request cancellation as well. Where an access request cannot be answered within 30 days, we provide the required written update on when to expect a response. You may also raise unresolved data-protection concerns with the PDPC. Additional rights under applicable local law remain available.
Cancellation & Refund Policy
Mandatory consumer rights take priority. Personalized or digital delivery does not remove remedies for our breach, non-delivery, duplicate charges or a materially incorrect service.
AI reports
You may cancel a paid report before personalized generation begins for a refund. Once the requested generation has begun or a conforming report is delivered, a change-of-mind refund is generally unavailable, subject to applicable law. If generation fails, the report is missing or materially differs from the purchased description, we investigate and provide an appropriate correction, replacement or refund for the undelivered/non-conforming service. A prediction not coming true alone is not a delivery defect. We do not take away a statutory withdrawal right through these Terms: where immediate digital delivery requires separate express consent and acknowledgement, those must be obtained at checkout.
Personal email guidance
Before personalized preparation starts, you can cancel for a full refund. After preparation starts, any change-of-mind deduction must reflect reasonable, evidenced work already performed; we explain it and do not impose an undisclosed fixed penalty. Our non-delivery or failure to meet the stated 24-hour commitment is handled under the delivery remedy in the Terms. An included annual email benefit is not converted automatically to a standalone cash value; this does not restrict remedies for a materially undelivered annual plan.
Live appointments
Request cancellation or a time change through contact@fatelit.com at least 24 hours before the confirmed start for a refund of the unused live service or one mutually available replacement time. Within 24 hours or after a missed appointment, we review reasonable, evidenced preparation and time reserved, explain any deduction, and consider exceptional circumstances. No automatic blanket “no-show” forfeiture applies. If we or the reader cancel or cannot attend, choose a mutually agreed replacement or a refund of the undelivered service. We do not extend a booking beyond its confirmed end without agreement.
Subscriptions and duplicate payments
Canceling stops future renewals; included benefits for the current paid term continue until its end. Change-of-mind refunds for used/current periods are generally not prorated, subject to applicable law. For material non-delivery, inappropriate renewal after a valid cancellation, duplicate charges or incorrect amounts, we provide an appropriate correction or refund, including an unused part where appropriate. A refund is not conditioned on agreeing to another purchase.
How to ask
Email contact@fatelit.com with the account email, order/payment reference, date and issue; do not send full card numbers. Please contact us promptly, preferably within 7 days of noticing the issue, to help investigation. This is a reporting preference, not a deadline that extinguishes statutory claims or mandatory cancellation rights. We explain our decision and any deduction. Approved refunds are submitted to the original payment method promptly; bank/provider posting times and exchange-rate effects vary. Statutory remedies and available payment disputes remain unaffected.
Subscription & Renewal Rules
Registration and free use do not start a subscription. Recurring billing begins only after a checkout clearly identifies it as recurring and you expressly authorize it. If checkout is unavailable, no new charge or subscription is created.
Monthly — USD 9 / CNY 59
One AI report allowance is released each billing month. Choose an eligible method before using that allowance. A recurring monthly plan renews each month unless canceled.
Quarterly — USD 25 / CNY 159
Three AI report allowances in a three-month paid term, released one per billing month. A recurring quarterly plan renews every three months unless canceled.
Annual — USD 89 / CNY 599
Twelve AI report allowances in the twelve-month paid term, released one per billing month, plus one personal reader email reply during that term. The reply requires submission of a question and necessary details and is subject to the 24-hour delivery commitment. It does not include a live appointment. A recurring annual plan renews annually unless canceled.
Allowance periods and availability
A billing month starts on the relevant monthly anniversary of the paid term; where a date does not exist, the last calendar day is used. The allowance’s actual start/end are shown in the account, with time-zone information. Unused allowances expire at that period’s end, do not roll over and have no cash value. A method can be changed before using its allowance. If our outage or withdrawal of a purchased method prevents use, contact support for an extension, reasonable alternative or an appropriate refund; an expired allowance does not defeat remedies for our non-delivery.
Renewal and cancellation
Before authorization, checkout must show the full recurring price, currency, interval, next renewal and cancellation route. Cancel through the account/payment-provider control when available, or email contact@fatelit.com before the next renewal with your account and order reference; we confirm the cancellation. A timely email request is not invalid merely because support has not replied before renewal. No future renewal should be charged after a valid cancellation; report any incorrect charge for correction. Current-term access ends at the end shown in your account.
Price changes and failed payments
We give at least 30 days’ notice of a proposed higher renewal price and obtain any further consent required by law or the payment authorization. Already paid benefits retain their agreed price. You can cancel before the changed renewal. A failed payment may pause new allowances; attempts must follow the disclosed payment authorization and must not create duplicate benefits or charges.
Cultural & Outcomes Disclaimer
Readings use traditional cultural, symbolic and interpretive systems for entertainment and self-reflection. They are not scientific findings or verified facts about a person.
No guaranteed future outcomes
We do not guarantee wealth, investment returns, marriage, reconciliation, pregnancy, health, employment, examination success, visas, immigration decisions, legal outcomes or other future events. Reader/expert titles describe the cultural reading service, not a regulated medical, legal or financial qualification. No supernatural power, certification or experience is claimed without evidence.
AI limitations and professional decisions
AI output can be inaccurate, incomplete or biased. Unknown birth details and incomplete calculations limit interpretation; paying does not remove those limits. Do not use a reading as the sole basis for medical, mental-health, safety, legal, investment, financial or immigration decisions. Obtain qualified professional advice where needed. This is not an emergency or crisis service.
No coercion or gambling advice
We do not demand rituals, remedies or additional payments to prevent threatened misfortune. We do not provide betting odds, lottery-winning guarantees, gambling facilitation or instructions to harm anyone. Stop a consultation and contact support if a message pressures you to pay through fear. No results disclaimer excuses misleading sales claims or failure to supply the service purchased.
Merchant & Contact Information
Legal merchant name
Catjam Film Fund PTE. LTD.
Singapore UEN
202416092R
Registered address
150 BEACH ROAD #28-05 GATEWAY WEST, SINGAPORE (189720)
Support, refunds and privacy contact
contact@fatelit.com
Reader contact details
Reader contact addresses are not displayed publicly. The confirmed paid email-service instructions provide the necessary communication route. Send billing, complaints and privacy requests to customer support, not the reader’s private inbox.
For questions about orders, cancellation, refunds or personal data, contact contact@fatelit.com.